Payments& delivery

Payments:

At Dominican Store, we offer multiple payment options to ensure the comfort of our customers. Below, we detail our payment options and the related terms:

Credit and Debit Cards: We accept Visa, MasterCard, American Express and other major cards to make online payments securely through our website.

Bank Transfer: You can also make payments by bank transfer. To obtain bank details and complete the transfer, contact our customer service team.

Cash Payment: In some cases, we offer the option of cash payment at the time of delivery. This option is subject to availability and may vary depending on the customer's location.

Delivery:

At Dominican Store, we strive to provide an efficient and reliable delivery service. Here are the details of our delivery policy:

Delivery Time: The delivery time may vary depending on the location and availability of the product. We will provide you with an accurate estimate of the delivery time when placing your order.

Delivery Cost: The shipping cost is calculated based on the location and weight of the products in your order. We will inform you about the shipping charges before you confirm your order.

Order Tracking: We will provide you with a tracking number so you can track your order online and be aware of its current status.

Responsible Delivery: We strive to deliver your products in perfect condition. If you receive a damaged or defective item, contact us immediately so that we can solve the problem.

International Deliveries: We offer international shipments depending on the location. Shipping times and costs may vary for international orders.

Changes in the Delivery Address: If you need to make changes in the delivery address after placing your order, contact our customer service team as soon as possible.

At Dominican Store, we are committed to the satisfaction of our customers and we work diligently to ensure a hassle-free shopping experience. If you have any questions or concerns regarding our payment and delivery policies, do not hesitate to contact our customer service team, and we will be happy to help you.

Returns policy

At Peach Company, we value the satisfaction of our customers and strive to provide high quality products. We understand that sometimes situations may arise that require returns or exchanges. Below, we detail our return policy to guarantee a fair and convenient experience:

1. Return Period:

You have a period of 30 days from the date of purchase to start a return or exchange process.

2. Eligible Products:

We accept returns or exchanges of products that are in their original condition, unused and in their original packaging.

Personalized or perishable products may be subject to additional restrictions. Consult with our customer service team for specific information about these products.

3. Return Process:

To initiate a return, contact our customer service team. We will provide detailed instructions on how to proceed.

You may be asked to provide evidence, such as photos of the product, to expedite the return process.

4. Refunds and Exchanges:

Once we receive and verify the returned product, we will process a refund or exchange, according to your preference.

Refunds will be made using the original payment method, and the processing time may vary depending on your financial institution.

If you prefer a product change, we will send you the new item once we have received the returned product and have inspected it.

5. Shipping Costs:

Original shipping costs are non-refundable, unless the return is the result of an error on the part of Peach Company.

In the case of a product change, additional shipping charges may apply.

6. Defective or Damaged Products:

If you receive a defective or damaged product, contact us immediately. We are committed to solving the problem quickly and efficiently.

7. International Returns:

For international returns, keep in mind that shipping and customs costs may vary. Contact our customer service team for specific guidance.

At Peach Company, we strive to offer high quality products and a satisfactory shopping experience. If you have any questions or need to start a return process, do not hesitate to contact our customer service team. We are here to help you solve any problem and make sure you are satisfied with your shopping experience.

Warranty info

At Peach Company, we are proud to offer high quality and durable products. Our warranty policy is designed to give you peace of mind when you buy our products. Below, we detail our warranty policy so that you know your rights and how to proceed in case of problems:

1. Warranty Period:

We offer a 1-year limited warranty from the date of purchase for our products.

2. Warranty Coverage:

Our warranty covers manufacturing defects and problems related to the quality of the materials.

The warranty does not cover damage caused by improper use, abuse, accidents or normal wear and tear.

3. Complaint Process:

If you think your product is experiencing a problem covered by our warranty, contact our customer service team.

We will provide you with instructions on how to file a warranty claim and what information is required, such as photographic evidence of the problem.

4. Assessment and Resolution:

Once we receive your warranty claim, we will evaluate the problem.

If it is determined that the problem is covered by the warranty, we will offer you one of the following solutions:

Free repair of the product.

Replacement of the defective product.

Refund of the purchase price.

5. Shipping Costs:

Shipping costs associated with a warranty claim may be the responsibility of the customer or Peach Company, depending on the case and location of the customer.

6. Out-of-Warranty Products:

If a product is out of warranty, we can still offer repair or assistance services, but the costs may fall on the customer. We will provide you with specific details in this case.

7. Return of Products:

In some cases, we may request the return of the defective product for inspection before offering a solution.

8. International Guarantees:

Our guarantee applies nationally and internationally, but keep in mind that the terms and conditions may vary depending on the location. Contact our customer service team for detailed information on international guarantees.

At Peach Company, we are committed to providing you with high-quality products and supporting them with a solid warranty policy. If you have any questions or need to file a warranty claim, do not hesitate to contact our customer service team. We are here to ensure that your experience with our products is satisfactory and worry-free.